About
Max Trammell
IT Support • Networking • Cybersecurity
IT professional with hands-on experience supporting Windows environments, Microsoft Entra ID (Azure AD), and endpoint administration. Strong networking fundamentals reinforced through an active homelab and certification-driven labs. Clear communicator who is process-minded, detail-oriented, and comfortable balancing speed with accuracy in real-world support scenarios.
Skills
Networking
Systems
Security
Linux
Tools
Cloud & Identity
Experience
IT Service Desk Specialist • OB Hospitalist Group
- Provided technical support in a clinical healthcare environment.
- Managed user accounts, devices, and access through Microsoft Entra ID and Intune.
- Resolved hardware, software, and access issues while maintaining HIPAA compliance.
IT Intern • Greenville Water
- Coordinated Windows 10 to 11 upgrades, scheduling with field services and tracking progress.
- Assisted with Active Directory tasks: account updates, group membership, and device joins.
- Investigated endpoint inventory across NinjaOne, Rapid7, and SCCM to resolve data mismatches.
- Documented repeatable procedures and communicated status updates over Teams and email.
Education
- University of South Carolina Aiken
B.S. in Computer Science, Cybersecurity Concentration
2024
Projects
Custom WiFi Pineapple
Built a custom WiFi Pineapple setup for wireless network auditing and ethical hacking practice. Used open-source tools to capture handshakes, analyze signal strength, and test security configurations in a controlled lab environment. This project enhanced my understanding of wireless protocols, encryption standards, and penetration testing techniques—all key areas in cybersecurity and network defense.
Home Networking Lab
Built a personal networking lab using Cisco 1750 routers, Catalyst switches, and a Netgate firewall to deepen hands-on skills in routing, switching, and network security. Practiced configuring VLANs, trunking, and static/dynamic routing protocols.